General Terms and Conditions of Vita Drogerie AG


Status: 10.03.2023

1. prices

1.1 The prices are non-binding information, price differences between the web store and the store prices are possible.
1.2 The prices are inclusive of VAT.

2 Availability

2.1 The availability of the offered products depend on the current stock of several locations, all offered products are also available in drugstores within a short time. Changes due to supply shortages are possible. Please check with the stores for current availability.
2.2 In case of supply shortages, we reserve the right to reduce the order or even cancel it completely. If substitute items are available, we will offer them to you. A change in the order may also affect changes in shipping costs.

3. shipping costs

3.1 The shipping costs are calculated by entering the recipient country and the desired delivery time. All shipments are insured differently depending on package size and recipient country.
3.2 We have no influence on the customs regulations in the recipient country (outside Switzerland), this can cause additional costs which will be charged directly to the customer. The shipment is made with customs declaration. A deduction of Swiss VAT is not possible.
3.3 Defective or not received orders are to be reported to the nearest post office with any available tracking code. The completed protocol must be sent electronically to the seller by e-mail for further processing.

4. payment methods

4.1 Payment by Mastercard, Visa or Postcard is made via Saferpay. The payment will be executed as soon as the order is ready for shipment.
4.2 In case of payment in advance, the order will be executed as soon as the order amount has been credited to the following account:
IBAN: CH70 0900 0000 6003 4178 0
PC account: 60-34178-0
Name: Vita Drogerie AG - Baden
4.3 Purchase on account: The payment method purchase on account does not exist for all offers and requires, among other things, a successful credit check by CRIF AG. In the case of purchase on account, the invoiced amount is due within 30 days of the order being placed and must be paid into the account specified in the invoice. If the payment deadline is not met and no fixed expiry date has been agreed, the customer will be put in default of payment by means of a reminder. In the event of late payment, the defaulting customer will be charged an interest rate of 5% plus a reminder fee of CHF 10. If the claim is not settled even after a further reminder has been sent, Vita Drogeire reserves the right to assign the claim to a third party or to instruct a debt collection agency, at the expense of the customer. The amount of the legal prosecution/collection costs is calculated on the basis of the outstanding debt: up to 150 CHF maximum 80 CHF, up to 600 CHF maximum 175 CHF, up to 1'000 CHF maximum 230 CHF, up to 10'000 CHF maximum 860 CHF, above that maximum 9% of the outstanding debt.
4.4 PayPal: With PayPal you pay from your PayPal account or a credit card recognized in your country such as: Mastercard, Visa, Diners, American Express and Discover, other means of payment are continuously added to PayPal.

5. remedies

5.1 Remedies need consultation.
5.2 They are sold exclusively through drugstores.
5.3 For risks and side effects, read the package insert and ask a specialist.

6. hazardous substances

6.1 Hazardous materials are marked with the necessary safety and warning information on the packaging.
6.2 Hazardous materials are sold only to responsible persons with sufficient knowledge of the product.
6.3 With the order of hazardous materials you confirm to follow the safety precautions on the packaging.

7. right of return, right of withdrawal

7.1 Contact us before you return an item.
7.2 To exercise the right of withdrawal, we need the goods unopened within 14 days after delivery.
7.3 Excluded from the right of withdrawal are unsealed packaging, food, dietary supplements, hygiene products, medicines and supplies (available from 2 days).
7.4 The return shipment must be sufficiently franked and sent to the following address: Vita Drogerie, Returns, Theaterplatz 1, 5400 Baden, Switzerland.
7.5 Any refund will be made to the means of payment chosen when the order was placed, less shipping costs and a processing fee of CHF 10.
7.6 For orders that have already been received and have not yet been handed over to the post office, the refund will be made with a deduction of 10 CHF handling fee.

8. reservation of proprietary rights

The goods delivered by us remain our property until the fulfillment of all our claims, regardless of the legal basis.

9. disclaimer

The entire content of the website is protected by copyright (all rights reserved). However, no guarantee is given for the correctness, reliability or completeness of the information contained on the website.

10. final provisions

If one or more provisions of these terms and conditions are invalid, this does not entail the invalidity of the entire contract. The ineffective regulation will be replaced by the relevant legal regulation.
Swiss law is exclusively applicable.

11 Jurisdiction and place of performance

Place of jurisdiction and place of performance is 5400 Baden - Switzerland.